Learn foundational IT support skills — from setting up Windows systems and printers to solving basic network and software problems. Perfect for beginners who want to break into tech support with no prior experience.
What Will You Learn?
Install, configure, and support Windows 10/11
Troubleshoot networks and printers
Use command line tools and PowerShell
Perform remote IT support with free tools
Research and resolve errors effectively
Course Content
Topic 1: Introduction to IT Support
Understand the purpose, roles, and responsibilities in IT support.
Lesson 1.1: What is IT Support?
02:34
Quiz: Topic 1 – Introduction to IT Support
Topic 2: Installing and Managing Windows
Learn to install and configure Windows 10/11, perform user setup, and enable remote support.
Lesson 2.1: How to Install Windows 10 / 11
16:07
Lesson 2.2: User Accounts & Settings
17:58
Lesson 2.3: Remote Support with Google Remote Desktop
13:33
Lesson 2.4: Troubleshooting Boot Issues
26:46
Quiz: Topic 2 – Windows Installation & Remote Tools
Topic 3: Printers and Networking
Understand how to configure and troubleshoot printers and network connectivity.
Lesson 3.1: Printer Setup
15:00
Lesson 3.2: Troubleshooting Printers
19:10
Lesson 3.3: Basic Networking Concepts
20:16
Lesson 3.4: Fixing Network Issues
12:03
Quiz: Topic 3 – Printers & Networking
Topic 4: Command Line & Troubleshooting
Use CMD and PowerShell for basic support and error resolution.
Lesson 4.1: Essential CMD Commands
14:51
Lesson 4.2: PowerShell Basics
Lesson 4.3: Finding Fixes Online
Quiz: Topic 4 – CMD, PowerShell, and Troubleshooting
Get Your Certificate
Congratulations! You’ve completed the course—request your certificate and showcase your new skills with pride.
